Ingin Remote Working? Bukit Vista Buka Lowongan!

Hi Klobbers!

Remote working merupakan salah satu kelebihan yang sedang dicari oleh banyak pencari kerja. Adanya remote working, artinya kamu tidak perlu hadir langsung ke kantor untuk menyelesaikan pekerjaanmu.

Nah, buat kamu yang sedang mencari pekerjaan yang bisa remote, Bukit Vista sedang membuka beberapa lowongan customer support nih! Bukit Vista sendiri adalah sebuah perusahaan start-up di bagian property management yang bertempat di Bali. Sekarang penasaran tentang deskripsi pekerjaan dan kriterianya? Yuk, kita lihat informasi lowongannya internsipnya!

Online Customer Support Specialist

Status: Karyawan Tetap

Batas Tanggal Terakhir: 31 Juli 2022

Deskripsi Pekerjaan

The Online Customer Support Team will be the host where you communicate with our guests & help them during their stay in our delightful properties. You’ll manage & respond to guests’ bookings by coordinating with the reservation team. You will also collaborate with Hosting specialists in terms of getting the details of partner properties to be served at the guests’ table.

Perks & Benefits

• A collaborative, global working environment.
• Employee Mentorship program and learning stacks.
• Employee recognition program.
• Flexible public holidays and Paid time-offs.
• Medical health insurance

Peran dan Tanggung Jawab

• You are obsessed with guest satisfaction and delight. When a guest has the perfect check-in experience to the properties they are staying for holidays, you feel delighted. You’re empathetic & poised when dealing with guest conflicts and you can keep a calm, steady focus to resolve all the daily situations that might arise.
  

  What will you do:

  • Take care of our guests by fulfilling their needs to ensure our guests have a good staying experience from check-in.
  • Develop a good long term connection with our guests by keeping good communication to keep them engaged
  • Share experiences & stories during and after the guests’ stay that inspire delight
  • Positively transform guests into self-actualization that creates awareness for our upcoming guests

  Terms and Conditions for Full-time Positions:

  • This recruitment process requires a 3-month probation process (orientation)

Kualifikasi:

• Understand Bukit Vista Core Values.
• Personality: growth mindset, bias to action, self-learner.
• Nurturing personality: helpful and cheerful. 
• Excellent communication skills:
  • Crisis management 
  • Problem Solving 
  • Negotiation and Persuasion to do cross-selling and up-selling. 
• Good time management 
• Proficient in written/spoken English. 
• Education: We have no preference. 
• You’ll be trained and expected to be competent in these skills min. within 30 days:
  • Onsite Hosting
    • Visit the Guest and Partners in some occasion
    • Property Knowledge → Understanding property facilities and amenities 
    • Area Knowledge → Understanding area coverage of the property located
  • Transforming Guest
    • Welcoming Guest
    • Guest Morning Check
    • Checking out Guest
    • Making sure Guest Leaving Review
• Education: We have no preference. 

Customer Support Lead

Status: Karyawan Tetap

Batas Tanggal Terakhir: 31 Juli 2022

Deskripsi Pekerjaan

The Online Customer Support team will be the host where you communicate with our guests & assist them before their stay in our delightful properties. You’ll manage & respond to guests’ bookings by coordinating with the reservation team. You will also collaborate with Hosting specialists in terms of getting the details of partner properties to be served at the guests’ table.

Who are You?
You are the leader of the Customer Support team. Your main goal is our guests’ satisfaction and delight. You will lead the team to achieve that goal. As a leader, you have a hospitable personality. You’re able to manage and guide the team to provide a perfect check-in experience to the properties the guests staying at, to deliver a top hospitality experience. You’re empathetic & poised when dealing with team management as well as guest conflicts and you can keep a calm, steady focus to resolve all the daily situations that might arise. You keep the team on track and work effectively to reach the goal, as well as nurture and develop and innovate our hospitality services.

Peran dan Tanggung Jawab

• Continuously improving workflow of CS team.
• Supervise the CS team members.
• Monitoring and evaluating KPI Achievements for each team member.
• Create and deliver report of CS team’s work result.
• Nurture and develop talents in the team to help CS team grow and transform.

Kualifikasi:

• Understand Bukit Vista Core Values.
• Personality: growth mindset, bias to action, self-learner.
• Fluent in English both written and spoken.
• Effective communication skills. Not only about delivering message clearly, but also able to position themselves accordingly to with whom they’re speaking to.
  • Crisis management
  • Problem Solving
  • Negotiation and Persuasion to do cross selling and up selling.
• Good time management skills.
• Experience on team management, leading at least 5-10 members.
  • Strong delegation skills.
  • Effective decision making process and able to mitigate and identify each risk for any decision being taken.
  • People management: listening & nurturing the team.
• Education: We have no preference.
• Background: a promising history of achievement & accomplishments in academics, sports, business or extra-curricular activities.

Nah, itu dia beberapa lowongan customer support dengan sifat remote working yang ada di Bukit Vista. Yuk, cek lowongan lainnya di Klob!